Question 1

How do I download and install the mobile app

Accepted Answer

You can download the maib app from the App Store or Google Play. Once installed, follow the on-screen steps to create or access your account.

Question 2

What devices and operating systems are supported?

Accepted Answer

The maib app is available for iOS and Android devices running supported versions listed in the app stores.

Question 3

Why can't I log into my account through the mobile app?

Accepted Answer

Please check your internet connection and login credentials. If you’ve forgotten your password, use the recovery option within the app.

Question 4

How long does the loan approval process take?

Accepted Answer

Most applications are reviewed within minutes after you complete the required steps in the app. In some cases, additional verification may be needed.

Question 5

Is my data secure?

Accepted Answer

Yes. We use industry-standard security measures and encryption protocols to protect your personal and financial information.

Question 6

How can I change my installment date?

Accepted Answer

You can adjust your payment date directly in the app, according to the available options for your loan.

Question 7

Can I repay my loan earlier?

Accepted Answer

Yes. You can make early repayments directly in the app, subject to the terms outlined in your contract.

Question 8

How do I sync my data between the web platform and mobile app?

Accepted Answer

Your information is automatically synchronized across devices when you log in with the same account credentials.

Question 9

What should I do if the application crashes or won't load properly?

Accepted Answer

Make sure your app is updated to the latest version. If the issue persists, restart your device or contact support.

Question 10

How do I update the app to the latest version?

Accepted Answer

Visit the App Store or Google Play and select “Update” if a new version is available.

Question 11

What documents do I need to apply?

Accepted Answer

All required information is submitted digitally through the app. In most cases, no physical documents are needed.

Question 12

When will I receive the funds?

Accepted Answer

Once your loan is approved and the contract is digitally signed, the funds are transferred directly to your account.

Question 13

Can I request a payment break?

Accepted Answer

If eligible, you can activate a payment break from the app. Conditions and availability depend on your contract terms.

Question 14

How can I contact customer support?

Accepted Answer

You can reach us directly through the app, by phone, or by submitting the contact form on this page.

Contact us

You can contact as via the app, as well:

You can contact as via the app, as well:

Frequently asked questions

How do I download and install the mobile app

What devices and operating systems are supported?

Why can't I log into my account through the mobile app?

How long does the loan approval process take?

Is my data secure?

How can I change my installment date?

Can I repay my loan earlier?

How do I sync my data between the web platform and mobile app?

What should I do if the application crashes or won't load properly?

How do I update the app to the latest version?

What documents do I need to apply?

When will I receive the funds?

Can I request a payment break?

How can I contact customer support?

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Stay in contact with the latest financing products we offer and be the first to explore them.

Strada Gara Herăstrău nr. 2 Clădirea Equilibrium Etajul 11, Sector 2, Bucuresti, 020334

+40 745 123 456

contact@maib.ro

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Strada Gara Herăstrău nr. 2
Clădirea Equilibrium
Etajul 11, Sector 2, Bucuresti,
020334